Do Not Under Any Circumstances Sign Up for T-Mobile.
posted 13 Sep 2023 by Krister Axel
I just had the worst experience with technical support that I can even imagine.

Like this content? Dropp us a tip.

Typically, I don't even weigh in on this stuff. I'm old enough to remember when the Internet wasn't a barren landscape of shitty customer service and virtual assistants. I still recall sort of fondly back in the 1990s when everyone already had a cell phone but I still held out. I finally caved in my late 20s for one of those flip phones, and ironically T-Mobile was one of the first carriers that I worked with. Then I upgraded to one of those Sidekick phones and it was glorious. Those days are long gone.

So the simple backstory is just that I was needing to move my cell phone service to a new carrier, and I was doing some research around who has the best coverage in my area. If you look at the coverage maps, T-Mobile does a great job with 5G and they seem to have some decent plans, so I called them yesterday to see if I could set up a new account. It took over an hour to get anything done with the sales agent, who kept on trying to give me a certain code to unlock one of the discounts he had promised me. After trying three different codes with the same error message, and he said you know, let me just call you back tomorrow cause I'm already at the end of my shift. Fair enough. Today and came and went with no phone call from him, so I decided to get in touch with T-Mobile service to just cancel the whole affair. At one point I did give him some credit card information, so I didn't want that to be just out there as an open credit authorization. I thought it would be simple enough to just ask them to cancel the application. That turned out to be very very wrong. I am attaching some screenshots of the text exchange as an example of the kind of ridiculousness I just subject myself to today. Never again. If anyone tries to rope you into a relationship with T-Mobile, do yourself a favor and run away as quickly as possible.

I work with technology every day. I understand completely that customer service is hard, but there is absolutely no excuse for the fact that over the last two days I've spent somewhere between two and three hours accomplishing absolutely nothing with T-Mobile support.

I have to say, with all due respect, working with T-Mobile support has been the single most frustrating experience I've had in recent years. And I work with technology every day. I am absolutely speechless. Right now I'm going to log off and cry myself to sleep. I guess if I see any charges from T-Mobile I will just have to lawyer up and call it a day.

About the Author


Krister Bjornson Axel

Ogdensburg, New York

Paris, France. Madison, Wisconsin. Los Angeles. Ashland, Oregon. Ottawa. I write music, I write about music, and I write code. See also: photography, prose, podcasting. I have 1 gorgeous wife, 2 amazing kids, and many interests.

Recent Awards: 2020 ND (Photo) Honorable Mention, 2020 Accenti Writing Contest Finalist